SAI in-house build
How we run our own business on agents
We use what we sell, every day.
Enquiries
HermesApp
New enquiry triaged: a question about a workflow.
Draft reply
- Drafted by
- Claude
- Sends
- After a person approves
Illustrative sample data
The problem
We ask clients to trust agents, so our own work should show it.
What we built
Claude Code builds, Hermes coordinates, Claude triages enquiries and drafts replies.
Where it stands
Agents do the repeatable steps. A person makes the decisions.
The full write-up
The problem
We ask clients to trust agents with real work, so our own operations should show what that looks like day to day: agents doing the repeatable work and a person making the calls.
What we built
Build work happens in Claude Code. Hermes, the open-source agent runtime from Nous Research, coordinates the workflow around it, and it is the same runtime we deploy and configure for each client. Enquiries are triaged and replies drafted with Claude, with the providers involved listed on our security page.
Where it stands
The approach we sell is the one we use: agents handle the repeatable steps, and decisions stay with a person.
How it fits together
Parts: Hermes (Agent runtime, coordinates); Claude Code (Builds the work); Enquiry (Comes in by email or form); Claude (Triages and drafts replies); A person (Makes every decision). Connections: Hermes to Claude Code (coordinates); Enquiry to Claude (triage); Claude Code to A person; Claude to A person (drafts).
Want a build like this for your business?
Tell us the process you would hand over. We will say plainly whether it fits.
Book a call (opens in a new tab)or email contact@strategicaiinnovations.com